Privacy Policy

1. Introduction

At Magic Plus CRM, we respect your privacy and are committed to protecting your agency and traveler data. This Privacy Policy describes how Magic Plus CRM, LLC ("we," "us," or "our") collects, uses, and safeguards information when you register for, access, or use our Travel CRM platform.

2. Information We Collect

We collect information to provide a reliable, efficient workspace for travel advisors. This includes:

• Account Information: First name, last name, business name, address, email address, phone number, and account passwords.
• Traveler and Booking Data: Information you enter about your clients, including trip profiles, itineraries, cruise cabin choices, hotel check-ins, flight segments, and preferences.
• Billing Information: Credit card details and transaction history processed securely through our PCI-compliant third-party payment gateways.

3. Data Protection and Client Privacy

We enforce strict security practices to keep your data private:

• No AI Model Training: Your proprietary client profiles, booking history, and commission reports are strictly private. We never share your data with public LLMs or use it to train generic models.
• PCI-Compliance: Sensitive information (like credit card authorizations) is encrypted and stored in isolated database segments, completely excluded from any AI interactions.
• Database Isolation: Each agency's workspace data is logically separated, ensuring that your client portfolios and bookings are accessible only by your authorized agents and staff.

4. How We Use Your Information

We use the collected information for the following purposes:

• To operate, maintain, and provide the features of the CRM.
• To process payments and manage billing details.
• To send system updates, security alerts, and administrative notifications.
• To provide technical and product support via email and phone.

5. Sharing of Information

We do not sell, trade, or rent your agency or client data to third parties. We only share information with trusted third-party service providers (such as cloud hosting providers and payment processors) to the extent necessary to deliver the CRM service.

6. Your Rights and Access

You retain full ownership and rights over all traveler data and content added to your account. You can export, update, or request the deletion of your account data at any time by contacting our support team.

Contact Privacy Team

If you have any questions or concerns regarding our Privacy Policy or data practices, please contact us at techsupport@magicpluscrm.com.